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Technology Department Contacts

All tech help and questions - Please use Incident IQ

These email addresses, techhelp@cabrillopointacademy.org, techhelp@missionvistaacademy.org and techhelp@pacificcoastacademy.org are no longer being monitored (June 2022). Moving forward, please request technical support by submitting a ticket in our new system, incidentIQ. This new system will help us better serve our families, students, and staff.

  • If you are a staff member, you may log in, via your school email credentials, to the URL below and select “New Ticket” at the top of the page: MVA: https://mva.incidentiq.com/ From there, please follow all on-screen instructions.
  • HSTs can also submit help requests on behalf of their students through Incident IQ. Directions for My Classes here.
  • For non-staff customers, to submit a helpdesk ticket, please open your web browser and navigate to the URL below, and then follow all on-screen instructions: MVA: https://mva.incidentiq.com/guest/KSW99TF2/remote-ticket-form

    All ticket notifications will come from notifications@mva.incidentiq.com. You may need to configure your email service to allow emails from this address.

    Should you have any questions, please utilize one of the 3 numbers below, and select option 5 to speak to a member of our team. MVA: 951-393-1352

Ticket Tips

Following these tips will help the Tech Team work most efficiently to solve your problem:
  • Submit a new request for each new unique issue.
  • Parent having a tech issue? Please have them submit an Incident IQ ticket.

IT Covid-19 Guidelines

  • Click here to find out IT information on taking safety measures when handling technology equipment (returning, sending, or picking up).