19.0-TECHNOLOGY
Technology Department Contacts
All tech help and questions - Please use Incident IQ
These email addresses, techhelp@cabrillopointacademy.org, techhelp@missionvistaacademy.org and techhelp@pacificcoastacademy.org are no longer being monitored (June 2022). Moving forward, please request technical support by submitting a ticket in our new system, incidentIQ. This new system will help us better serve our families, students, and staff.
- If you are a staff member, you may log in, via your school email credentials, to the URL below and select “New Ticket” at the top of the page: MVA: https://mva.incidentiq.com/ From there, please follow all on-screen instructions.
- HSTs can also submit help requests on behalf of their students through Incident IQ. Directions for My Classes here.
- For non-staff customers, to submit a helpdesk ticket, please open your web browser and navigate to the URL below, and then follow all on-screen instructions: MVA: https://mva.incidentiq.com/guest/KSW99TF2/remote-ticket-form
All ticket notifications will come from notifications@mva.incidentiq.com. You may need to configure your email service to allow emails from this address.
Should you have any questions, please utilize one of the 3 numbers below, and select option 5 to speak to a member of our team. MVA: 951-393-1352
Ticket Tips
Following these tips will help the Tech Team work most efficiently to solve your problem:- Submit a new request for each new unique issue.
- Parent having a tech issue? Please have them submit an Incident IQ ticket.
IT Covid-19 Guidelines
- Click here to find out IT information on taking safety measures when handling technology equipment (returning, sending, or picking up).